My phone was abruptly turned off "no service" 10/28/19 around noon. On 10/26 Cricket auto took my payment thru my credit card. When I went to Cricket Office, they said my phone was canceled and transferred to T-Mobile. At the T-Mobile Office, they had no record. I went on line with Customer Service and I had my account number, PW, and security answer, but can't recall my PIN. I am a 76 yo senior and not especially tech savvy. Why can't they reset my pin and help me out?? My cell is my only phone. Pattycakes25
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