phone suspended

  • 24 March 2020
  • 1 reply

I reported my phone stolen on march 18th and had a new phone shipped to my house the very next day. Well I set the phone up on the march 19th and it worked perfectly for 4 days and then all of a sudden my mobile data quits working and I log into my cricket account and it says my phone had been suspended after it had worked for several days. Im currently waiting for customer service and have been waiting for over and hour. Does anyone know why they suspend my phone days after I reported it stolen and had already received the new phone and set it up.

1 reply

Userlevel 4
Badge +5

@Tbowles40 We apologize for the longer than usual wait time. Our call centers are experience higher than normal traffic. We would like to look into this further for you. Please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of your issue.