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Poor Customer Service

  • 19 August 2020
  • 1 reply
  • 47 views

First off, bad UX on the website. Went to order a phone and the check out cart. I was just told to try again later with no explanation. Ordered my phone later. I was excited about the quick shipping because I had a few days left in town. Now, it is 2 days late and I am leaving this afternoon. UPS says that it will be delivered by 9 but I will be long gone by then. I called cricket and all they did was tell me what I already know. UPS said that there was a problem so that caused the delay and cricket says it is out of their hands. Sounds fishy because I am not the first customer to complain about this on the forums, this should not be a reoccurring problem. Even if it is not your shipping problem you are responsible, as someone who has sold things online before this is common knowledge. I have not been given any help and have asked for some sort of compensation but have received none. I have to ride a train home with a poor functioning phone now and receive my new phone who knows when. I have chatted through chat and phone. The representative on the phone even hung up on me after giving me the number for UPS. Cricket you may loose a customer over this. 

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Best answer by Marlena_Cricket 20 August 2020, 00:47

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Userlevel 2
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Hi @E_User and welcome to the Community Forum! We're sorry to hear your online order is delayed. Please reach out to our Support Team via DM/PM on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for assistance. We're here to help! 

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