Had a problem with my wife’s phone, voice mail was not working correctly and we needed additional storage space. Took phone to local store, there were 3 other customers in the store and 1 clerk, who was trying to service everyone at the same time. I explained my issues and without even looking at the phone, she said the phone was old and could not be fixed and I had to buy a new one, and this one is the one I needed to buy. I asked for a model that was simple to use, but that request went right over her head. Asked if ALL of the photos and messages would be transferred over and was told yes.
She transferred data, but not all as I was to find out later, she gave me the phone and a bag and said thanks. No intro to phone, I spent 2 hours sitting in the store trying to understand the phone. Had to figure out how to turn it on and off, answer the phone. When I tried to place a call I found the number for the phone was not correct, she had entered my number and not the number of my wife’s line. This should have been verified before she gave me the phone. To top it off they had a shift change and new person came in, the store was still busy and still only one person for a number of customers. I asked about getting the issue fixed and it took sometime to figure out what was done. I finally left the store and came home.
My wife looked at the phone and said this was not good, her stuff was missing, she called the store and asked for the manager only to be told the manager would be in tomorrow, she asked for a call back and the rep hung up on her. I called back and explained who I was and what the issue was, he was on the phone with the person who was in the store earlier and know who I was, he said “that guy with the phone issue is calling” he hung up on me after saying I could bring the phone back today.
When we got our phones the rep in the store spent time with us going over the features and setting up the apps. Now at this store the thought is “you have a phone and know how to work it, see you later”. The voice mail could have been reset and a new chip could have been added, but the easy way out is to sell me a new phone. Really bad service. Totally treated as a person who was a pain to them.
I wonder why I am still using Cricket!!!!!!!!!!!!!!!!!