porr cust

My name is michaeland I have been a long time customer of Criket wireless with multiple lines from y’all (2564868822) I am emailing y’all today because of the treatment I have received over the last few months I have been trying to upgrade my phone and add another line and bring a number over for at least four months now but every time I try I get lied too on the prices every time and promised credit which was not recorded like I was told it would be I am on a fixed income and can’t afford extra charges at the end I pay y’all every mounth my bill is due and have been for at least 2 years maybe more my personal cell phone has no sound at all so I am limited to only tex messages but I pay the premium price which is not y’all’s fault by no means but when you tell a customer a price they should honor what they say now yesterday was the worst treatment I have ever received as a customer to any company much less yall which I have been very loyal too I called yesterday morning around 7 am central time and the lady was huffing and puffy every time I ask her a question I only got half of my order done which was the upgrade iPhone red and she hung up on me and didn’t bother to call back so after that I stayed on hold for at least an hour and she canceled the Italian order so I had to start over I then asked about my credit they had promised a couple of mounth back and they acted like I made it up so I requested a supervisor and she was not listening to anything I had to say but she also turned down y’all’s promise to credit my account so I was then transferred to another employee after another hour wait long story short the only iPhone I could afford was sold out now if the first women won’t have hung up on me I could have gotten the iPhone now I no y’all have other devices but iPhones is how I see my daughter and that is a very big deal to me please contact me back by email because at this point if y’all can’t make this right I don’t want to do business with y’all i appreciate y’all for letting me be a customer for so long but this went to far have a nice day and I apologize for this inconvenience 2564868822 Michael warren email