Last year, in August 2020, my phone number was ported from my phone and was used to gain access to our bank accounts, best buy , Credit card , Vision Insurance. Hacker opened new accounts in Homedepot , shopped online in Bestbuy. It was an absolute nightmare to get the new number, block the old one and regain control of my finances.
Fast forward to yesterday afternoon, it happened again. This time my I realized what happened right away and called Cricket, but they were of NO HELP. They were asking for my PIN number but that got changed by the hacker yesterday . So ME the OWNER doesnt have access to MY Account . I went to the cricket store this morning got a new sim , reset my PIN and security question and my number back. When i question the agent at the store , he said that the number got ported yesterday at the Cricket store . ( Based on the vague information I got from him , the store is on Dixie hwy , Hollywood -florida)
When i question the same to Cricket customer care over the call, They say that the number was ported in the store yesterday but they have no no way of tracking what store it happened and which agent authorized it . This is UTTER BULL . In the cricket App My Primary email address shows as firstname.lastname@example.org (not mine). Im guessing its Inside Job and some one working at the cricket store did it .
Customer care Ket asking me if I am sure that I ( or my mother on the same plan) didn't port the number or maybe it was someone else he knew. What the heck is that supposed to solve? No one at Cricket seems to know or care how to protect our accounts! Now whoever took my phone number called bestbuy thrice and failed to authenticate .
Again, I have read multiple reports of this happening to other cricket customers.
I will be reporting this to the Better Business Bureau and FTC .
Cricket is the worst at protecting its customers and even more so at helping them! How is it that easy for a stranger to pull a scam and steal a phone number while being impossible to prove that you, the account holder, DIDN'T AUTHORIZE IT!!
Cricket has the responsibility and the obligation to investigate and do everything they can to help protect their customers who PAY them for their service!!
Phone calls to Customer Service went nowhere and I want answers and solutions.