On 8/19/19 a hacker gained access to my cricket account somehow. They changed my password then ported my phone number away from my sim card. I do not know how this happened, but i have read that this occurred with other cricket customers. At this point they accessed all my bank accounts and paypal account using text verification and "forgot passwords." They began to transfer money out using the zelle p2p functionality. They also tried to gain access to my email account, but failed. I have had to freeze all online accounts and reset my account numbers.
They only way I was able to recover my phone number was to purchase a new sim card and then have it ported back in. When I explained the situation to cricket customer service no one could explain how this could happen to me or understood what i was referring too.
Again, I have read multiple reports of this happening to other cricket customers.
Order of events. Received text notify change to cricket account. at this point i was locked out of my account. second text arrived at which point I loss cell signal when number was ported over. Hacker then accessed paypal account and removed $500. Hack then tried to enter gmail account. Hacker then entered two bank accounts and removed money via Zelle. This all happened very quickly in less than an hour.
Best answer by BillyM_Cricket
We would like to apologize for your experience. We are aware of an issue that some customers are having and at this time we do not believe it is due to a breach of Cricket's systems. However, we are performing a full investigation to determine the cause. Please ensure that you reset your pin, security answer, and online password. If you need assistance please reach out to us on twitter (@cricketsupport) or Facebook (m.me/cricketwireless).