Port Out Scam

  • 24 March 2020
  • 1 reply
  • 14 views
S

My account was cancelled today and my number was fraudulently ported out.  I was unable to reach a Customer Service rep after sitting on hold for 3.5 hours.  Once the thief had access to my phone number they were able to change my password on my email and then a whole bunch of other sites.

 

Is there anybody I can contact, or who can contact me to help get this sorted.

 

Thanks.

1 reply

Landon_Cricket
Userlevel 4
Badge +5

@stuckout We are sorry to hear about the problem with your account and service. Our call centers are dealing with higher than normal traffic which has resulted in extending hold times. We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue. There a customer service manager can open up a case for you and investigate your issue. 


 

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