On October 2, 2020, my phone stopped working. I went to my nearest Cricket store and was told my number had been ported to another carrier. After reading the many posts on this forum, this scam has been going on for over a year at least. Cricket is not addressing this problem. My information on my account had all been stolen, my user name, my password, my pin, my secret questions and answers. I am the ONLY one that has access to this information.. Same scenario as others, ported out to a tracphone through Smart Talk. Smart Talk gets no permission yet they won’t release my number after given proof of my existing account with Cricket Wireless. This needs to be a class action suit! After searching the internet, it is happening all over the country to many. I have reported this to the Better Business Bureau and FTC. People affected by this are without phones for weeks and months while criminals have access to their email, store accounts, bank accounts and lending capabilities. THIS MUST BE STOPPED! If any of you Cricket customers have had this experience, please share. I have filed a police report and will be making them aware of this ongoing scam.
Best answer by do3908
We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.