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Port Out Scam Part 2

  • 30 October 2020
  • 1 reply
  • 238 views

My account was shut off out of the blue. I had to get on a chat to find out. They've been telling me every day that they are looking into it and it will be 24-48 hours. Every single day. And then they said they would contact me. I said how. Not joking here.. they were going to call me. How f'ing stupid is their support. 

How is it possible to not have phone verification of some type? Either a text verification with a PIN or a physical phone call to the phone in which the individual reveals personal info that is not visible or accessible to a would be hacker. 

Would  anyone be interested in a class action suit? I don't know about you, but its been a major inconvenience to me. I am having accounts compromised because of the verification codes that are being sent to the older number and so on... I am probably not far from full blown identify theft.  jbogner2001 AT yahoo DOT com

Cricket did not even express any concern until I filed a BBB complaint.  And they only asked if i was interested in getting my old number back. Its been 10+ days and their support sucks. 

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Best answer by James_Cricket 31 October 2020, 00:11

Hello @bognerje! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

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Hello @bognerje! Welcome to our Cricket Community Forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

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