I have successfully ported one of our phones out of Cricket to Mint mobile and my phone is working with the new Mint Sim now. Unfortunately Cricket has failed to deactivate the number. The result is that people trying to call me from a Cricket account go into my old Cricket voice mail. Both my new Mint account with my number and the Cricket account with the same number are now active.
I spent about an hour (after 40 minute wait) on the phone with Cricket yesterday to close my Cricket account for the ported number and was assured that it was done and the number would be released. Indeed when I checked the account on-line a little later my ported phone number and it account info had been removed from the account. Unfortunately, this morning the account is showing my phone (which has been successfully ported to Mint and is working with that service) as being active on Cricket and still being billed. I just got off the phone with Mint tech support who were good enough to resubmit the port request and told me that it was successful and had been acknowledged by Cricket as complete yet the line still appears as active in my Cricket account.
This issue needs some top level technical support from Cricket to resolve it. Now please!
Help!
