So this port out stuff has been going on for me since 9/17/19. Wake up one morning no service on 1 of the 3 phones we have with Cricket. Call Cricket immediately when notice this at 8am. Cricket opens a case for this. I have called over 10 times, I document it every time. NOT ONE PERSON AT CRICKET HAS CALLED ME WITH A UPDATE. I filed a complaint with the FTC. Whomever stole my number had one of my credit card mailing address changed to their address in my name to out of state where they live. They are using your PORTED OUT NUMBER TO ACCESS YOUR CREDIT/BANK ACCOUNTS. So when the credit card company that has your phone number on file sends you a text to make sure it is really you to do these changes, the scammer tells them. Discover card told me that when they started to ask security questions the call mysteriously drops. I had to put a fraud alert on all 3 credit card companies. Cricket I have reached out to you on facebook and called you every other day. Sorry, but I am not going away. Your system had to be breached or someone at your company selling your customers information. My case as your customer service people keep saying is expedited, now in our legal department, now in the IT department. SORRY BUT ACTIONS SPEAK LOUDER THAN WORDS AND WE ARE ALMOST 30 DAYS OUT. I JUST WANT MY NUMBER BACK THAT CRICKET PORTED OUT WITHOUT MY PERMISSION.
No, I did not give my Pin information to anyone, No, I did not give my account number to anyone. Silly, why crickets customer service would accuse me of this.
Best answer by Marlena_Cricket