Problems ordering on-line

The system is telling me my billing and shipping address are different but they aren't. Why is it doing this in the stores they don't have the same deals please fix this.

Best answer by Marlena_Cricket 10 June 2020, 20:38

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27 replies

I have exactly the same issue! I tried 3 different credit cards and called the bank. The bank already authorized the charges but the order can't go through. I got tons of pending charges from Cricket Wireless. The support promised me that the money will not be charged. If that is not true, I have to open credit card dispute. What a pain!

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Hi @AliCeci1318 We apologize for the inconvenience, we would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) for assistance.


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I had this problem for 3 or 4 days in early November until the port finally opened.

People said it was a browser issue, so I tried every browser I could think of. Chrome was my first attempt, and it failed. Then I tried Firefox without any add-ons, and it still failed. I then tried Internet Explorer, Safari for Windows, and Epic Privacy Browser, all of which failed on the same or earlier page.

Finally, I tried one more browser, a Chrome variant called Chromium Canary that has no add-ons of any kind. I also tried to sign up around 3 a.m., hoping to be online when it was least busy. It finally worked, but I'm not sure if it was my fault.

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Hi @angiejin, and thank you for posting on the Community Forum! Authorization holds typically fall off on their own within 24-72 hrs. If for some reason your account is charged, please contact our Support Team on Twitter @cricketsupport or on Facebook at for assistance. 


Similar problem

Shipping / credit card address miss-match.

Cannot cure. Shipping and billing address will not separate. Most on-ling processing allow for separate addresses shipping and billing.

I cannot alter credit card billing address - P.O. box # [requires phone call - I lost my phone]

Order processing refuses to accept any p o box numer


Thanks for this information.

This is the most ridiculous thing I've seen. I'm trying to add my daughter to my plan, but she is off to college. I need to ship the phone to her, but the billing address is my home address. It doesn't make sense that they can't separate these address fields. 


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I remember, once I also had this kind of problem when I was ordering something on Amazon. I did not know why it is happening. I ordered again and again, but it was displaying the same thing. So, I cancelled my order because I was not able to give much time as I also had to discuss with about my class. I ordered it the next day, and you know, it was automatically rectified.


Similar to others, I’m also facing problems while making payments. My payment was held back and I have tried more than 2 options. No matter what the option, my payment is not being accepted. It’s creating so much fuss. I’m instantly in need of a phone because I have to receive my order from I currently don’t have a device and the one im writing from is borrowed. My deadline is around the corner and they’ll be sending my dissertation before the time. I have chosen the plan therefore I want somebody to look into this matter and get my phone delivered instantly.


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