Really fed up with the service and dont know what to do?

Question

I am completely fed up with the service from this company. I have a family plan and my brother's phone has been locked out as reported stolen. No one in our family reported the phone stolen and we've been calling multiple times, again and again, to tell them the phone isn't stolen and every time we call we got told the same generic response we will look into it and fix the account. It has been 2 weeks and the phone line has not been fixed. We are about to get charged and the phone has had no service for 2 weeks I'm upright exhausted with calling and being told the same bullcrap. I don't know what to do anymore or where to talk to and go to get help for this problem.

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Best answer by James_Cricket 19 February 2021, 18:50

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James_Cricket · Accepted Answer

Hello @253olivares! Welcome to our Cricket Community Forum and thank you for your post.We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.

Donba81 · Answer

YAHOO WIRELESS! $40.00 per month unlimited talk, text, data + unlimited wifi hotspot! Through the Verizon network + Bring your own phone to receive $ 300 bonus after 3 months of paid service. I'm with you I have been a cricket customer for 12 to 15 years has WiFi hotspot on my phone just to have it cancelled out if the blue one day because I didn't purchase it from them well enough crooked cricket let's jam to a better way to connect alaskasworld

Thank you for posting that it could be just the thing to give inspiration to someone who needs it! Keep up the great work!