• 6 June 2023
  • 1 reply


I recently bought a new Samsung A14 it cost me almost $300 now I live in Mexicali which is in Mexico where I'm supposed to have service ok now it did work maybe 3 times to make calls to the U.S. so I got upset and went back to the cricket store where I purchased the phone and tried to get my money back because I wanted to switch to TMobile but I was a day late so no refund now I explained what the problem was and the rep explained to me what I needed to do so since I needed another phone I did the transfer my number and got a new phone only to have the same problem which I still paid almost $100 for activation fee and taxes and so on so now I'm stuck with two phones that I have to pay $90 a month for service that doesn't work what can I 


Best answer by Marlena_Cricket 19 June 2023, 17:20

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Userlevel 3
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Hi @Allekatt31, and welcome to the Community Forum. Please send our team a PM to @CricketSupport and include the name on your account and your wireless number. We’d be happy to review your account to determine how we can help. Thank you for choosing the #CricketNation.