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SIM card is being used by someone else

  • 18 September 2022
  • 1 reply
  • 206 views

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I called and spoke to a representative about using a old SIM card because my device wouldn’t stay on and I wasn’t sure why.After giving the representative my SIM card number I wanted to charge it to he said that that SIM card was being used on another line. Kindly confirm what needs to be done as I explained to him this was not possible as the SIM card is in my possession.

This is known as a form of identity theft how can I get this fixed.

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Best answer by James_Cricket 19 September 2022, 00:15

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Hello @Yusheica2020! We will need to review your account and the details that were provided to you. To get started, please DM our Support team at @CricketSupport with your Cricket phone number and the SIM card number for further review 👍

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