are you ever going to fix your sign up? it's been almost a year since this problem has cropped up and absolutely nothing has been done about it. I shouldn't have to turn off my wifi (and sometimes even my data) on my PHONE just to be able to sign in. i've already talked to customer service over the phone when this issue first popped up for me and they were overall unhelpful.
i understand that due to covid things might be a lil short staffed here and there but i feel like fixing your sites login is literally vital to your company and its customers. you should focus on that. :/
Best answer by James_Cricket
Customer may be required to turn off their Wi-Fi to use the app due to issues with user IP address with their Wi-Fi network that may prevent access to the app. Please know that you will need an active Internet connection to use the app and our customers are able to use the app with no issues using their LTE cellular data.
Thank you for your feedback and inquiry.