Shirley R., a supervisor, just lied to me in chat. There is a bug that is keeping me from buying a phone online. I've waited 24 hours (several times), I've tried a different credit card, and I've contacted my credit card company. The problem is at Cricket. She told me that she would "escalate it to our digital team so that they can look into it." When I asked her when, she admitted that she had no way to contact them. She lied to me! The only way this bug will get fixed is if someone lets your firm know about it. Instead, your folks lie. Sickening!
Who can I contact at Cricket that can resolve some programming bug that is stopping a long-time customer in good standing from buying a phone with a perfectly good credit card? Seriously, what kind of firm doesn't want to know about problems like this?
And who can I contact to let Cricket management know that lying to customers with "wait 2 hours" or "wait 24 hours" type responses is not good customer service? If a rep doesn't know what the problem is and how to fix it, let the customer know and actually let someone in a position to fix the problem know about it. Lying just makes your customers hate you.
Best answer by James_CricketView original