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This is the second time in a role

  • 19 February 2023
  • 1 reply
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J
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This is the second time that my service has got suspended because I got paid after my service was due and I've had to pay more than what they asked last time it was $20 I ended up paying $50 this time and it was $15 and I ended up paying $40 when do I get my money back

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Best answer by James_Cricket 19 February 2023, 23:58

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Hello @jessylele1980! Welcome to our Cricket Community Forum and thank you for your post. Please know that reactivation fees are $5 for single-line accounts and $15 for multi-line accounts. If you are paying more than these amounts after the account was suspended, then the full amount due was not paid. Our Support team is happy to review your account to give the billing details. To get started, be sure to send us a DM @CricketSupport. We’re happy to assist you 👍

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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