On Monday, my phone wasn't working and I found out my phone number was fraudulently ported out without my consent. The person who stole my number used it to start hacking into my other accounts. I have had to freeze all my banking and credit for fear of them getting into them.
I called Cricket right after it happened and received a case no. (C-6VUZCC). They were unable to give me any information other than we have forwarded it to our department that deals with these issues and it will be 3-5 days.
I filed a a complaint with the FCC and cricket did send me an email to say we'll check your status - but I've heard nothing back after asking for the last 2 days for an update.
This happened on Monday and it’s now Friday and no one from Cricket who is actually doing anything to resolve this issue has responded to me. I also tried reaching out to them on Facebook, but no one appears to be doing anything other than “we'll look into it and get back to you.”
NO ONE HAS GOTTEN BACK TO ME.
It’s already day 5 and it doesn’t look like Cricket has actually done anything at all. I wish that someone who is doing something to resolve this would reach out to me and I didn’t have to file a complaint with a federal regulatory agency to get basic customer service. I am appalled at the lack of urgency Cricket has shown - and a complete lack of communication around the issue. This is serious fraud and they don't seem to care about their customers.
Best answer by Marlena_Cricket
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