UNAUTHORIZED PORT, 3 out of 4 of my phone lines. This was done on 08/21/23 with no resolution. I have called customer service twice a day for the past 19 days now with no resolution. Customer service representatives are clearly outsourced and are being used as a gatekeep from their "back office" team. Back office team has not reached out or provided ANY updates on the situation. I have also just received no ounce of hope or resolution/reassurance from their support team here on Facebook. FCC and FTC submissions have been made. This is by far the worst experience I have ever had with any company. I cannot believe this has been happening on such a large scale. Does anyone have any advice if this has happened to you? I am at a complete loss, I desperately want to keep the same phone numbers, we have had them for over a decade.
Best answer by MarceloFView original