Unlock Phone Error

  • 15 November 2020
  • 3 replies

I have a IPhone SE 2 that I bought earlier this year. It was locked to Cricket for 6 months after I inserted the SIM card. When I would try to get the unlock code it was tell me you have 21 days, 18 days etc till your phone is eligible. Now after 6 months when I try to get the code I get the following error message: “Uh oh! Your IMEI is not associated with this phone number. Please select a different phone number to unlock.” I’ve only ever had this phone on my cricket account. Someone please help 😕

Best answer by jdor_Cricket 16 November 2020, 00:51

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3 replies


You can use iTunes or iCloud to unlock the iPhone. If the iPhone is still locked, then try an ios repair tool to do this.

Userlevel 4
Badge +4

Hi @Midnightview !

We would like to look into this further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue for assistance. :smileyhappy:

Sooo after inquiring on Twitter which took forever I was told that because my phone is a byod it can not be unlocked. The fact I bought it new, only used it with your service and you guys locked my phone to your network and will not unlock after 6 months is sad. The fact the only response now is we did not lock your phone yet my phone is locked to your network is disgraceful. I can not use my phone now on any other network as I have tried Verizon sims etc. is wrong. I no longer want to use cricket service and now I feel as your holding my phone hostage. I lived up to my end of the bargain.....why can’t you?