Unresolved tickets for 2 weeks

  • 14 January 2020
  • 1 reply

I requested an unlock code, line qualifies. Customer care could not get it and placed a ticket to tech Dept. That was over 2 weeks ago and 5 calls, on when was told 2-3business days. How is this acceptable that it remains unresolved and no one in customer care can contact the tech Dept? Why is the floor supervisor the highest person I can speak with?

1 reply

Userlevel 4

@Amymiller309 Hi, Feel free to reach out to our support team on Facebook or Twitter for further assistance.