So I bought a Nokia Phone and a couple of months later it will not charge. I contacted the Warranty dept. and followed their instructions and was told 24 to 48 hrs for replacement. 48 hrs later no phone and I have called 5 times to be left on hold for over an hour, ... still on hold tier 1 call center will not escalate me to the supervisor. They have hung up on me and just been plain rude. We have been with cricket for yrs. I cannot believe they won't do what they promised. The warranty agent keeps telling me it will be tomorrow in the meantime I am losing $$ due to their lies. How can we get through to supervisor? How can I contact Corporate to resolve this issue. I used to trust this company, not anymore
Best answer by James_Cricket
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