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Where is my "Free Phone"

  • 15 August 2022
  • 1 reply
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  1. I ported my number into Cricket via phone call. The agent said he set up the free phone for me. Something went wrong and they now say I needed to do it online. Why would such a big company cheat a customer out of a free phone? They know it is a new number so why can’t they just fix it?
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Best answer by jdor_Cricket 17 August 2022, 02:34

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jdor_Cricket
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Hi @Crondar 

We’re sorry to hear about that experience! To take advantage of port in promotions, you would need to order the device at the same time you are porting the phone number. Our support team would be happy to look into this for you and assist. Feel free to send us a private message to our @CricketSupport account and be sure to include your wireless number, name on the account, and what device the agent was setting up for you.

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