Question

who is held responsible for a mistake made by Cricket's cust service??

  • 12 February 2021
  • 1 reply
  • 38 views

I called yesterday to report my 2nd line was stolen and or lost. I issued the phone # of the line that needed to be placed on a hold until we could figure out where the device was. The rep said not a problem asked me to hold, and hung up. I called back to make sure the issue was resolved rep said oh yes the line is on hold nothing else I needed to do. I drove to work. Now my phone is not working and is suspended. :rage: After ALL day of speaking back and for with Cricket. Getting hung up on. Yelling on my end because I needed my phone to do business that day they finally reactivated it. Within 2 hours I get back home, we go to local Cricket store and purchase a new phone because we now realize the other device is lost. They had NO problem reactivating the line and letting us buy a new phone. 20 min after walking out the door my line AGAIN gets disconnected. Cust service places me and the Cricket store employee on hold for over 30+ min for supervisor. Makes me get the 2nd device to talk on. I’ve issued every # off my device still will not turn it on. Said they have black listed the device. ALL DUE TO A CUSTOMER SERVICE REPRESENTATIVE NOT LISTENING TO ME ON WHAT PHONE WAS LOST.:rage: Not my fault. I am missing work due to not having a phone. No one will issue me a way to get a complaint higher. They also told me they will not discount my bill for the line not working for another 3-5 business days (is what i was just quoted on a chat). I’m livid. I missed meetings yesterday. Today I’m missing work. I will continue to miss work until my phone is working. I want answers. I was solutions and to be honest I think Cricket owes me a new phone. So. There. Sigh. Angry Angry Customer . Also, I’ve been with Cricket since 2014? 2015? I would like this resolved. :expressionless:


1 reply

Userlevel 2

Hi @andreamcgill, we’re sorry to hear you had a poor experience with Cricket Customer Support. Please contact our Digital Care Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance. Thank you for allowing us to service your wireless needs for all these years. We appreciate your loyalty, and we’re here to help.:green_heart:

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