Why can't a person cancel an online order online or after office hours?

  • 8 March 2023
  • 1 reply


Last night I ordered an upgrade phone to replace my existing one -- a 6 year old LG.

When I ordered, I mistakenly chose the wrong $49 Samsung upgrade phone. I tried to find a Cancel Order button on the website, but found none. I tried to call Customer Service, but it was after their office hours.

This morning, I received a shipping confirmation from Cricket. I called Customer Service, who told me I could order the correct phone, and that when I receive the incorrect one, to return it un-opened and un-activated, and I'd be credited the associated costs.

After talking to CS, I tried to order the correct Samsung online. The order page still showed $49 for an existing account/upgrade, but in the shopping cart, it appears as $189.

I called CS a second time, and was told that even  without receiving/opening/activating the incorrect phone, Cricket now views the wrong phone as the official one in my account, and I'm therefore ineligible for the discount upgrade on trhe correct one, and that this is true whether I keep/activate the phone or not. I'm told I need to wait a year to be able to purchase the desired phone at an upgrade price.

If Cricket must indulge such a silly policy, guaranteed to upset an otherwise satisfied customer, then why is there no opportunity to cancel an order placed and shipped during evening hours?



Best answer by CD_Cricket 9 March 2023, 01:23

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Hello @Limner! We would like to look into this issue further for you. Please send us a PM @CricketSupport with your phone number and details of the issue.