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why cant i sign into my account on the web or app

  • 7 January 2023
  • 2 replies
  • 128 views

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i’ve switched browsers and tried the MyCricket app as well and none of them will sign me in

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Best answer by James_Cricket 8 January 2023, 20:58

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Hello @cricketiscrazy88! Welcome to our Cricket Community Forum and thank you for your post. What error message are you receiving when attempting to sign in via the app and browser? Also, are you connected to a Wi-Fi network when attempting to use the app? 

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It worked once. I have been trying to update PIN  for two years. It recognizes my finger but won't let me do anything in app on web different browsers WiFi / mobile.....nothing. After 6 years of service I think I'm going to switch providers.

 

 

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