I noticed that Cricket Wireless does a slick move by scrubbing the internet of any google or other reviews. Why is that? I called yesterday to inquire as to how another line on my account could change my PIN and I tried to speak to a manager yet was hung up on twice. I finally started collecting names, Jorge, Michael and finally Carla who claimed to be a manager. Carla provided less than acceptable support. I asked her how I can file an official complaint and she said "You cant, Im the person in charge and there is no one above me". I spent my morning investigating other carrier/plans and will be changing this month. As well, I shared this experience with 4 others who were considering changing to Cricket.
Best answer by James_CricketView original