Filed a damaged phone claim. received phone, activated it. now getting the run around that it is listed as “lost or stolen” and the phone needs to be taken off the “blacklist” from Asurion. Two cricket agents told us they could not take our number off the blacklist only Asurion could do that. Transferred to Asurion y a cricket agent…. Asurion has NO control of the blacklist and we needed to contact cricket… cricket is now closed cant talk with rep (after hours apparently) and the chat is offline even though it is 10pm est it states they cant chat after 11pm est… go figure!! Called Asurion again, agent wants to send us new replacement phone for the replacement phone we activated yesterday… Most ridiculous customer service I have ever dealt with. Will be looking for new service when we return from our vacation. Yes, we have wasted precious time dealing with this crappy service. Will not recommend cricket unless something is resolved ASAP!!
Userlevel 4
+4
Hi
Our support team would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue, wireless number, and IMEI of device.
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