Wrong account number when porting

  • 14 September 2021
  • 1 reply


I am working on porting my number to T-Mobile. I have two number under my account. One number went through immediately, but the other one keeps receiving the error: wrong account number. I locate my account number with cricket app and by chatting with agent. Any ideas why and what should I do?

1 reply

Userlevel 4
Badge +4

Hi @Ceclila_cricket 


Our support team would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue, wireless number, and full name on the account.