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All of a sudden my phone quit all texts & calls. It says Mobile Network not available. I try to set up wifi calls and it says wifi calling setup was unsuccessful. No Service on top of screen, then scrolling on top of screen is emergency only! Also wifi calling setup was unsuccessful! Why did it all stop?
I don't understand why it is so hard to for one give good customer service. and two, get my phone back on line. 10 days later, I have lost three accounts at work, because my phone isnt working, and its as if no one at cricket seems to give two hoots about it!!!!! I want my damn service fixed, or im taking five accounts away from them!!!
Hello All, my phone number and my daugher number was ported by someone else and changed the 4 digit pin as well, i have been using this Iphone 7 and same sime for last 5+ yrs.when called Cricket customer they are saying number is activated in new sim card and Galaxy i9 not sure how to deal this, can i get the old number back Thanks
Due to many failed login attempts I am not able to login, and now my account is locked. i am late on making my monthly payment, therefore i can't receive messages from cricket in regards to getting a new password. It's after hours and Cricket is closed ..i am trying to make a payment but cant see my balance due ..because i cant get any messages . I feel that by email is best when it comes to communication between cricket and customer due to situations like mine . Please help and Thank you Laura Salgado
I purchased an iPhone 14 through cricket online on sept 28. I tried to activate on oct 7 and immediately Â was unable to complete activation. Â Apparently the iPhone 14 w/ an esim is beyond crickets capabilities I reached out to them via chat, they created a ticket and they tried to call me, my phone blocked it automatically. So I called back. I was informed that the activation issue with my phone was being handled by their “BACK END TEAM” and that I would have to wait for them to call me back and they would not take my call. I have not heard from them since and have called countless times just to be told time and time again by the reps that they can not help me and I have to wait for this top secret back end team to reach out to me. They refuse to unlock a phone they sold me that they can not fix. I need help contacting a real person at cricket that is actually concerned with customer service and resolution. I hate cricket and can not wait for this phone to be free of them. They will
Am I the only one constantly experiencing no service? I have tried calling cricket time and time again but to no avail. I have experienced rude agent after rude agent. I am so confused on why these agents are so upset. If you hate people why are you working with people? I have gone through more nonsense with cricket in a year than I have experienced in a 20 year period with one of (what I thought was the worst phone carriers in the world), Sprint. I will get this rectified today. At this point, with all due respect….. I. Refuse to stay quiet. I will. Reach out to all of my networks, all of my followers, all. Of my businesses to. Try and. Get this issue resolved. I. Have. Had no. Service. For 3. Days now. I see now after trying to reach cricket time and time again that this company does not care. I am over it and I am going above and beyond to create traction about this nonsense I keep experiencing…. I was able to capture one agents info……every other agent either transferred m
I ordered a phone on Cricket Wireless on September 4th I paid through affirm. I waited for weeks never got the phone finally called canceled the order on like September 17th. Had to repeatedly call because in October they still haven't processed a refund so I'm paying for a phone I never received. Customer service is seriously lacking at one point I was on the phone on hold for hours. Here we are in November still no refund processed never got the phone and I am still paying on a phone I never received! seriously never use Cricket Wireless! #cricketWirelessrippedmeoff
Lack of Information about Blacklisting a lost device from CSR Cost me my time, money, and turned my device into a paper weight
So I had temporarily lost my phone and at the time thought it was stolen since it seemed to have disappeared into thin air. I end up calling cricket to let them know the phone is lost and possibly stolen they shut off the line for me and the customer service rep then suggested blacklisting my device. You would think that he would of mentioned that if I chose to blacklist my lost device that it would be impossible to remove and restore my service! You think they would warn you of the negative repercussions of blacklisting a device through cricket but the rep made it sound all peachy and even told me that there would be no freaking problem restoring service if my device was found. Fast forward to the next day and I get a call from my friend saying I forgot the phone at their house. I go and grab my phone call cricket pay remaining bill and the rep pretty much blew smoke up my ass telling me that my service was restored and my phone was taken off the blacklist. If I would of known that th
I am trying to add my wife to a bank account I just opened. As part of the process, it is requiring her to either get a text code at a phone that is in her name, or physically go into a branch (which is pretty inconvenient). I opened our Cricket Wireless account, and it appears that both of our phone lines are in my name. Can I change her line to be in her name without removing it from my account? Or can I change both lines to be in both of our names? There doesn’t seem to be a way to edit the name of the account in “Account Settings”.
I have lived at my address since 2017. I have zero bars at my house at all times. If you want to make a call, you have to stand in the kitchen next to the window. I miss several calls daily. I have my settings on wifi calling. I contacted cricket today and they said the signal is good at my house. They suggest buying a booster. Is this my only option? Reviews are not good, hit or miss. I get all text messages that I am aware of. Any suggestions? I appreciate any feedback. Thank you.
Is there any possible way for Cricket to unlock our phones to change service provider without having to wait until January because of nonexistent signal?
When Cricket Wireless changed the antennas in Puerto Rico from the service provider AT&T to the antennas of ClaroPR, the quality of the signal worsened for the 5 lines that are on the Cricket Plan. In addition, the solution from Cricket sent by text was to change the mobile network settings was to change to International Data Roaming and it worked for some time. Nevertheless, with the passing of Hurricane Fiona the signal was irrevocably horrendous. All 5 lines were not even able to send texts nor call, which prompted us to go out of our homes into more populated areas in order to have some signal. That was 1 month ago and still there is no signal even though in the map it shows that there is signal where I live. This has prompted us to change service providers but since 2 of the phones in the line were recently bought, those phone numbers cannot be unlocked to change service provide until 6 months have passed. I have talked with customer support but it is completely unfair to have
For the last two days my iPhone SE has been running sluggish and just tonight it’s not connecting to the cricket network and won’t let me make calls. It’s not just my phone either. It’s my moms phone which is apart of crickets network and my dad who is also a cricket customer. I need my phone for my job. Should I just take it into a cricket store?
Because of Cricket not wanting to provide me with my phone records, I am about to loose my job.Cricket wants a subpoena in order to release my phone records and to get a subpoena is a long and expensive process for which I don’t have the money nor the time, I need these records now within 15 days.A life long career with a good company down the drain just because I can’t provide my phone records.Thank you Cricket. Be warned, watch out, if you ever find yourself in legal issues where you need your phone records quick, you will be screwed with Cricket.
I changed my pin after several failed attempts to change it through the automated (I wouldn’t receive the confirmation code) I spoke with a representative to have the pin changed. Cricket wireless sent me a confirmation code that my pin was successfully changed but it didn’t confirm my number.How canI confirm I still have my accurate number
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