General Account / Profile

  • 646 Topics
  • 1,660 Replies

646 Topics

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Allekatt31Extra
asked in General Account / Profile

Refund

I recently bought a new Samsung A14 it cost me almost $300 now I live in Mexicali which is in Mexico where I'm supposed to have service ok now it did work maybe 3 times to make calls to the U.S. so I got upset and went back to the cricket store where I purchased the phone and tried to get my money back because I wanted to switch to TMobile but I was a day late so no refund now I explained what the problem was and the rep explained to me what I needed to do so since I needed another phone I did the transfer my number and got a new phone only to have the same problem which I still paid almost $100 for activation fee and taxes and so on so now I'm stuck with two phones that I have to pay $90 a month for service that doesn't work what can I 

0
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2 hours ago
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khud01Extra
posted in General Account / Profile

Class Action

Im about to file a class action lawsuit over Cricket if there isn’t one already. I’m suppose to have 3 lines, $30 each, then i receive EBB assistance, yet my account online shows that i have 1 line on the unlimited and more plan and the other 2 on the core plan. Which has my bill at $153. It was $108 after the EBB payment. I had to do bridge pay so i could have an extra week to get ahold of someone to fix it because im not paying for something that i did not sign up for. Well i tried contacting them and i either can’t get ahold of anyone, im disconnected, or im told there is an issue with the systems. I try changing it online and it says i already have that plan and features. Then i tried to get bridgepay extended and it said there was an error. My phone was shut off last night and ive been on the phone or online chat since 10 This morning. I was disconnected 3 times, on hold for over an hour before i got through to someone higher up and then was disconnected again. I finally got throu

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17 hours ago
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metalfablvExtra
asked in General Account / Profile

Ordering Online Issues

When trying to order a new upgraded phone on my account I get the following error message from Cricket.  “Looks like you’ve reached the maximum orders permitted for this address. Sorry about that!”.  This error message has come up with the last 2 phones I had upgraded.  Waited at least 2 days and was able to order.  I have 2 accounts through cricket 6 lines, I have ordered and spent at least $500-$800 in the last 2-3 months upgrading all of our phones.  For the last phone we are wanting to upgrade and pay almost $500 for this phone. I have contacted numerous times through the cricket chat, to no help.  They say to go incognito, which doesn’t work either and last person told me to wait at least 1 week and try again.  ?????????????Sounds like cricket doesn’t even know how to fix their problems, or want money.  I tried to go to the local store, guess what, they don’t even carry that phone.  Really? How do you get new customers, if you don’t carry all of the phones you offer, especially a

15
K
1 day ago
krhowley426
krhowley426Extra
asked in General Account / Profile

order pending with no purchase

I tried to change my plans to add hotspot and whem i was entering my card info it froze and booted me off the app on my phone. Now it says i have an order pending and wont let me do it anymore. What do I do?

11
K
1 day ago
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babylonPaparazzi
asked in General Account / Profile

i have little to no upload speed or even a stable conetion

i have little to no upload speed or even a stable conetion anymore on hot spot i can game online  video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?

7
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1 day ago
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Phillip54Extra
asked in General Account / Profile

activation

I keep  getting  email to activate  my phone  after I upgraded  it it's already activated. Says if I don't activate  it my serv will  be canceled  and we have 2 phones on.my account 

1
jdor_Cricket
2 days ago
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IabckidsExtra
asked in General Account / Profile

Upgrading

Why is it that after being a responsible customer for so long, there are no discounts for upgrading your phone? They charge the amount they sell for everywhere. Not to mention, I haven’t upgraded once in three years. But new accounts get a $300.00 discount.I understand new accounts are important but most of those new accounts are due to your current customers word of mouth.Current customers and their history should account for something with upgrades, shouldn’t they?

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jdor_Cricket
3 days ago
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kungfubattleExtra
asked in General Account / Profile

Phone Lost Abroad?

I lost my phone on a train in Germany yesterday and have two pressing issues:I cannot access my Cricket account because I have forgotten my username/password and have no phone for things to be texted to. At minimum I’d like to cancel the autopay feature. I have ordered a new cellphone but would like the same number as my old phone (I have no idea how to do this).I would greatly appreciate any help! Thank you!

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jdor_Cricket
3 days ago
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BeobilliotExtra
asked in General Account / Profile

Gaming lags

So I just got with cricket and to be honest. I’m trying to be happy but it’s hard. So I got 2 iphones on the 18th few days ago. I downloaded a game I been playing and all I get is buffering and lagging. Brought the phone in and the lady said I need to boost my data speed for another 20$! I’m unlimited already and I only used not even 4gigs. Everything else works fine. The game I play is clash of clans. I’m also with T-Mobile. Works great on T-Mobile. So I’m thinking I made the WRONG CHOICE. I don’t know. Just aggravating it buffers so much.. any help would be great but the lady tried all kind of stuff. I also been reading online that I’m not the only person having this issue!!

13
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6 days ago
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avrumy212Extra
asked in General Account / Profile

Fraudulent account

My number was ported out by scammers and fraudsters from my original provider “Hello Mobile” and opened a fraudulent account with Cricket. Now when i call Hello Mobile, they are telling me that Cricket does not want to release the number back and close my account, So i reach out to Cricket and i notified them that this account is fraud and scammed, they respond to me, to go to my original provider.I feel like a ball being thrown around from one court to another. Should Cricket know that they are having a scammed account that was created by scammers on my name with my number.

1
jdor_Cricket
6 days ago
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lordieRising Star
asked in General Account / Profile

what other streaming app is there besides hbo max

i dont like hbo max ,was wondering what other streaming app can i use ?  

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6 days ago
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jaxgirl1982Extra
asked in General Account / Profile

Sim Swap Fraud- Refusal to Help

On Monday May 22nd my phone network went down at 1132am. I am the primary acct holder and have 3 other lines besides mine. All 4 lines lost network connection. I am a delivery driver and was using my maps when it happened. So I went to a McDs for the WiFi to see if maybe there was a down tower or something. As soon as I hooked up to WiFi I started getting all these notifications from my email that someone tried to access my Amazon, Google and Bank accounts. Then one from Venmo telling me my acct password was changed. Then 2 from affirm about the loan request I wanted. Then a couple from Paypal showing payments (this is how they accessed my bank acct). So I immediately run to my bank and they shut my card down but another charge had already come thru. So I'm out over $400 at this point. Next I go to my local cricket store, where over 3 days I spent 8 hours. The manager was as helpful as possible but she could only do so much. We determined what happened is that someone called in to do a

1
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10 days ago
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OscarRahmanExtra
posted in General Account / Profile

Online game

I would like to find high quality and reliable content for gambling.

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11 days ago
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EdMW1994Extra
asked in General Account / Profile

Order Pending

So i upgraded my phone & ordered me a new phone via online. My account is now saying "Order Pending" & won't let me do anything. I'm frustrated because we're wanting to upgrade my wife's phone too but can't due to this issue. Any suggestions or help? I did receive my phone today btw but have to go in store to activate it. I can't do it online which is frustrating. 

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stefanheisles
11 days ago
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Lord2023Extra
asked in General Account / Profile

need to start new online account for cricket

I'm trying to set up new account online for my service but I don't have access to my phone rite now to get code 

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CricketSupport
11 days ago
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rjpkrpStuntman
asked in General Account / Profile

I have activated my phone but continue to get notices to active or it will be cancelled

 I continue to get notices to activate a phone on an order that I received in mid-April…..and have activated.  It is on my account AND working.  Only now I’m told that if I don’t activate within the next 5 days it will be cancelled!  I’ve activated it...a few times.  It is my son’s phone and I DO NOT want it taken off of my account.  I’ve activated the order…..over and over again, but still getting notices to activate it or it will be cancelled.  I upgraded my son’s old phone on April 14th, so this was an order for an existing line that has been with Cricket for the past 4 years.  I activated the phone (via the phone itself) when it came in a few days later and have “activated” again and again through these incessant texts and emails I’m getting telling me the phone is going to be cancelled.  He is leaving on a school trip in 3 days and I CANNOT have his phone stop working in 5 days while he is out of town.  Can someone help please.

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jdor_Cricket
16 days ago
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Papa1957Extra
posted in General Account / Profile

Recovering a deleted text message.

I deleted a text message, then found out I needed the information it contained. Is there a way to restore the text message from data stored by the company?

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16 days ago
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Cderby240Extra
asked in General Account / Profile

service outage

My service is out on both phones on my plan. Bill is due at a later date. Both phones service turned off at the same time. One says emergency calls only when trying to call 611 and the other says that phone isn't registered on a network. RAPID CITY, SOUTH DAKOTA.

2
K
17 days ago
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CanesTNPaparazzi
asked in General Account / Profile

Help setting up account

I bought a hotspot in a Cricket store.  When I try to setup an account online. It asks for a phone number for verification, but, I have a data only plan so I don't have a Cricket number.  How can I setup an account to monitor my data usage?

3
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17 days ago
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xdeng002Extra
asked in General Account / Profile

Out of country, I cannot log in my cricket account.

I am visiting my mom in China now. My plan is the $30 per month - 5 GB plan. (The plan was purchased in the USA ~ 3 years ago. I keep use it for more than 3 years now.)The due day of my monthly payment is the 21st day of every month.But I can not log in my cricket account on my laptop in China. I can open most of the cricket webpages in China. But I cannot log in my account. After I enter my phone number and password, it tells me: “Access DeniedYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.8ff12817.1683821720.65c2863”I also tried the quick pay option without log in my account. I can enter my credit card information and go to the payment review webpage. But when I hit “Submit payment” button, the webpage tells me “We're having issues loading this page. Please try again later.” I tried several different credit cards. None of them went through. I always got the same error message. My next payme

1
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24 days ago
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xdeng002Extra
asked in General Account / Profile

Out of country, whether WIFI calling is still free?

I am visiting my mom in China now. My plan is the $30 per month - 5 GB plan. (The plan was purchased in the USA ~ 3 years ago. I keep use it for more than 3 years now.)I try to log in my bank accounts on my laptop to pay bills. But the banks require me to input a code send by text for verifications.I turn on the WIFI calling and I did receive the texts from my banks in the USA.I wonder whether this is free? If not, how much it cost?It takes more than 24 hours for my cell phone be able to receive the texts from my banks in the USA since I turn on the WIFI calling. Some banks told me: “Your Online Banking account has been locked for security reasons. To unlock your account, please call Online Customer Service at 1-800-XXX-XXXX.”I wonder whether I can use my cell phone (a US phone number) to do the WIFI calling to my US banks from China? If yes, whether it is free?I also have several voice message in my cell phone. I believe they were come from my banks or credit cards in the USA recently

1
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25 days ago
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violatedPaparazzi
asked in General Account / Profile

Sim Swap - Has to be an inside job...

So yesterday I woke up to a text message from Cricket saying “Changes were made to youf Cricket account.” So I logged in but it didn’t say what changes, and there was nothing looking off. I figured it was a mistake.Then this morning, I woke up to emails from my bank saying that my password was changed, and a Zelle recipient was added, and they attempted to drain my bank account. Thankfully my bank flagged it and didn’t allow the transaction through. I called the bank and realized I had no phone service. This person accessed my Cricket account, sim swapped my number, and used it to access my bank account.I called the bank on my husband’s phone, and as I was on the line, an alert from Google popped up on my phone asking if it was me trying to log in. I definitely wasn’t.So I called Cricket and they told me it was a sim swap. But other than suspending the phone number, they won’t do ANYTHING. They insist that it has to be my fault because I must not have protected my information well enou

3
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28 days ago
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RubbermanExtra
asked in General Account / Profile

Cant log into account....

When I try to login to my cricket wireless account it pops up saying you can't access this page or something invalid. Customer service had me create a new account but it stil does the same thing with the new login info.this is beyond dumb

2
Marlena_Cricket
28 days ago
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egroenertPaparazzi
asked in General Account / Profile

Login access denied

I’ve been trying to log into my account and get the following error messages:Access DeniedYou don't have permission to access "http://www.cricketwireless.com/restservices/accountauth/v1/authtokens/halo" on this server.Reference #18.54dddd58.1678201743.2ca30300 I tried the following:Clearing cache and browser history Different devices VPN on and off

12
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29 days ago
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Shewall63Extra
asked in General Account / Profile

Account Upgrade

Yes, I have been a customer with Cricket for many years. My phone was stolen August 2022 and I had to purchase another phone. I had wanted to keep the same telephone number but the man that stole my identity was accessing the Ion I purchased. I went back to the Cricket store and since I had no insurance, I had to basically get the cheapest Motorola phone possible. My number was changed to 662-782-6379. I had to get a Motorola pure G. I was told that I was eligible for an upgrade February, 2023. I wanted to get an IP hone but was told that since I was already a customer, I would have to pay full price. I have had some problems with this Motorola and I would love to upgrade but I cannot pay 499.99 for a telephone period. I am checking prices in the app for a Samsung and they are out of my price range. Also, the friend that referred me, did not get her $25 referral fee and I gave her full name and telephone number at the store. Her name is Teresa Perry and she just got a new phone and num

2
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30 days ago

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