General Account / Profile

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691 Topics

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BurgandythecolorFan
asked in General Account / Profile

upgrades on phones

I have been a customer since 2019. My family and I went in office, online and, called customer service to figure out why one or any of our four lines that I have purchased since 2019 don't ever possibly have upgrade possibility. We have paid for numerous newer phones at full price. I paid full price like this Moto g stylus 2023 version that downgraded me for my last phone. The price tag was 250 bucks but we have no possibility of upgrading our phones with any kind of discounts? I'm completely confused cuz I was told there was and we have not been able to upgrade any of our phones. My other phones are like the iPhone 11 and iPhone XR and I think it's Galaxy 21 or something

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ChristopherS
15 hours ago
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shazainahmedRising Star
posted in General Account / Profile

what is Gaynoninin on TikTok?

This trend of weird challenges is going crazy viral, where did it started from?  

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18 hours ago
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babylonPaparazzi
asked in General Account / Profile

i have little to no upload speed or even a stable conetion

i have little to no upload speed or even a stable conetion anymore on hot spot i can game online  video chat or even watch youtube at even 360p with out lagging out im not happy and need help speed test showing 0 to 0.02 mbs download speed if fine when it works is the tower near me damaged or what ?

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3 days ago
Valerii
ValeriiPaparazzi
asked in General Account / Profile

There is no connection with the previous owners of this iPhone. We need a connection from the cricket operator.

Good day, I have a similar problem. I bought an iPhone 11 and it is connected to the cricket operator. There is no contact with the owner of the cricket number. The reason is that we live on different continents and I don’t know how this iPhone got to Ukraine, but I bought it. Please tell me how I can find the owner of the account using this phone number or even just the phone number of this person??? If you know the answer, here is my IMEI **********36670. As far as I know, all other necessary requirements have been met, 6 months have passed and the phone is not blacklisted. Please solve my problem, I will be very grateful to you.I can’t call you because I simply won’t be able to carry on a conversation; I don’t have knowledge of spoken English. I'm from Ukraine. I use Google Translator to record these messages. And I really hope that everything is translated correctly.

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6 days ago
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BenprPaparazzi
asked in General Account / Profile

Cricket Service in Puerto Rico

Hello there! I’ve been a Cricket Wireless customer for a very long time, and I haven’t had any complaints just yet. This is the best mobile telecommunication service I’ve had so far, great price excellent service and good costumer service but, here’s my problem; I have two business accounts and a personal account of a total of 15 lines and I am sad that I will have to switch to T-Mobile since it is the only service provider that offers domestic excellent service in Puerto Rico. We constantly travel to Puerto Rico for business purposes and now that we only get “Roaming Service” which is no service at all. Extremely bad service with Claro PR. Might come back to Cricket if they really get good service in back Puerto Rico.

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8 days ago
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SuzaneIllacExtra
asked in General Account / Profile

Sign-In Issues Persist Across Platforms

Hey,Despite switching browsers and attempting the MyCricket app, I'm unable to sign in. This issue persists across platforms, hindering access to my account despite multiple attempts.Thanks in advanceEhallpass

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ChristopherS
11 days ago
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Steven1987Extra
asked in General Account / Profile

Number Transfer

Trying to get a number transfer pin. I was on a family plan with my cousin however he switched. Looking for any help at all please 

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11 days ago
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violatedPaparazzi
asked in General Account / Profile

Sim Swap - Has to be an inside job...

So yesterday I woke up to a text message from Cricket saying “Changes were made to youf Cricket account.” So I logged in but it didn’t say what changes, and there was nothing looking off. I figured it was a mistake.Then this morning, I woke up to emails from my bank saying that my password was changed, and a Zelle recipient was added, and they attempted to drain my bank account. Thankfully my bank flagged it and didn’t allow the transaction through. I called the bank and realized I had no phone service. This person accessed my Cricket account, sim swapped my number, and used it to access my bank account.I called the bank on my husband’s phone, and as I was on the line, an alert from Google popped up on my phone asking if it was me trying to log in. I definitely wasn’t.So I called Cricket and they told me it was a sim swap. But other than suspending the phone number, they won’t do ANYTHING. They insist that it has to be my fault because I must not have protected my information well enou

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13 days ago
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Ramennewdle69Paparazzi
asked in General Account / Profile

connection

So I ha e only two devices I connect to my hotspot and one of them is my smart TV , the issue just started recently it keeps disconnecting for no reason as I don't download anything I simply just watch tv.... double .u. tee. eff  bruh 

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ChristopherS
14 days ago
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offersjrPaparazzi
asked in General Account / Profile

Where is 2 factor authetication when logging onto the website

Where is the two factor authentication when logging into the Cricketwireless.com website?  This is standard now everywhere to protect customers accounts, especially phones.  When will this be implemented?  I am looking for two factor to work with something like google authenticator.

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14 days ago
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Joe54Extra
asked in General Account / Profile

Store Accessing My account without me being there

I was at work today when I get a text that changes were made to my account and I contacted Chat and they gave me the store Number to contact IT was 5114 Wrightsboro Rd, Grovetown Ga 30813.  Upon calling to let them know my account was accessed without me being there I was told I was lying. When In fact I am not. They did not have my Valid ID nor me in the store they used a fake ID expiration date to access my account and I will not stand for this.  Who else can I contact about this Store this is not the first time this has happened 

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20 days ago
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Hazard42Paparazzi
asked in General Account / Profile

phone and account hacked. anybody else had this happen?

ok so i’m going to try to be as detailed as possible. Yesterday me and my son leave the house around 12-1pm and we’re both listening to music on our phones simultaneously, about 15-20 minutes go by and both our phones stop playing music and both say SOS only. I look at my business phone (4 lines with Cricket) and this one said no service. I assumed it was a cricket outage. about an hour later I stop at a store and they said there might be an outage we contacted tech support and they stated no outage, they said they were going to fix issue and to try again within an hour. an hour goes by nothing yet I get off work go to another store, at this store after a while and speaking with tech support we notice my sim had been (hacked) my numbers were assigned to Galaxy phones when all my lines have iPhone SE. we try to access my acct and pins don’t work security question is different. tech support recommended trying to change from my app so we connect my phone to store WIFI and I get notificati

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ChristopherS
22 days ago
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jordandelanoedwards1996Extra
asked in General Account / Profile

my phone device changed randomly.

I just bought this new phone from cricket today and now all of a sudden it's showing up as a whole different device than the device I bought and paid for. It was not showing up as this device the first time I checked it then all of a sudden it changed from a moto g play to this weird XT-2271-4 phone? Why is that? And what is that? This happens to me constantly with all the phones I buy everything will be fine then all of a sudden this happens and anything to do with me messes up and gets all weird. I'm starting to believe I'm being targeted for some reason and it's really annoying. The phone will start acting funny and all of my stuff gets messed with. How do I stop this? Contacting the laws? A harassment lawyer? What? This is ridiculous and I don't want anything to do with any of this madness. The phone on the box is the phone I bought it showed that at first on the my cricket app then all of a sudden it changed to that XT-2271-4 device which I do not have and do not know what that is

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ChristopherS
24 days ago
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MattB4Paparazzi
posted in General Account / Profile

Do not care for the Crickets change to online Account.

It was sometime ago that Cricket changed their account portal. At that time you were no longer taken directly to Usage and now is only Bill pay and had to instead click a tab to have it load (many times it would not do so.) But the stupid inability to change plans without loading up Cricket’s app is really annoying for those of us that are mobile hotspot Data only users. You can not load an app on a hotspot! So I guess you can call in every time you decide you want to change but why did whoever set this up get rid of the online method for controlling plans? I suspect the thought is only phone users are customers. I must admit even if I was a phone customer I would not want to deal with some doohickey app loaded on my phone instead of the webpage.

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27 days ago
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jc2013cjgExtra
posted in General Account / Profile

ACCOUNT AND PHONE HACKED

My cricket account and phone number have been hacked. They changed the account pin and the security question, which are the only two things cricket customer service and help desk will accept. I have been into a cricket store and the store manager kept getting the run around from cricket customer service and the help desk. Numerous forms of fraud have happened to my wife and I because of losing our phone number to someone impersonating us and using our information. 

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27 days ago
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ThanogHamrosPaparazzi
asked in General Account / Profile

Stopping unwanted Android system updates?

I am utterly frustrated with the incessant system updates that keep disrupting my phone. Every update leads to data loss, a chaotic reconfiguration of my settings, and the unwelcome presence of uninstalled apps and games. To add to the misery, my bank account was hacked right after the last update rebooted my phone. If I wanted to update my Android version, I would have purchased a different phone. It's astonishing that just within a week, we've seen the transition from Android S to Android 13! Despite turning off auto-updates, I am constantly bombarded with update notifications that I can't seem to get rid of. Even on my previous phone, disabling auto-updates didn't seem to work. Is there any way to prevent Cricket from incessantly pushing these updates, especially considering the disruptions they cause to my business-related data?

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28 days ago
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MAR40Extra
asked in General Account / Profile

Can't create a new account for 30 days due to Cricket support

I started a new account last week, I was getting all text messages from Cricket and others, but I was not getting any of the temp PIN texts.I went through chat support on Sunday, and over a four hour period, different agents had me literally create and try to create an acocunt 40+ times, we gave up at this point.Monday I called, and the person fixed the issue as she sent test texts from the same number the temp PINs come from. She told me though to wait 3 days as the system will not allow me to get a temp PIN for three days.Today was the fourth day, I held off one more day to make sure, and now I am getting a message I cannot create an account for 30 days, and I have a feeling 30 days from now, it will be another 30 days as I think on Sunday the chat agents really screwed up my account.I am paying for the $60 plan, and I can’t take advantage of most of the features.I called today, phone support tried but said there is nothing they can do, both Twitter and Facebook Cricket support gave

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ChristopherS
1 month ago
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Longgone19Extra
asked in General Account / Profile

Turn off port protection

I ported out to Verizon today. New phone can make calls with my number, but I have a message saying that port protection is turned on with my current provider (Cricket), to turn it off and call them.The only thing I can find that enabled port protection is "pin protection", and that's turned off. Someone help!

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ChristopherS
1 month ago
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Lilly_feltner03Extra
posted in General Account / Profile

want to cancel account and service

Hello, yes I changed phone companies n I want to cancel my account n payment thank you

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1 month ago
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Amm120381Extra
asked in General Account / Profile

Access to My Account is unavailable.

Every time I try to login to my cricket account by the app or website I receive  this message “Access to My Account is unavailable. Please call Customer Care at 1-800-CRICKET (274-2538) for help.” 

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1 month ago
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BeobilliotExtra
asked in General Account / Profile

Gaming lags

So I just got with cricket and to be honest. I’m trying to be happy but it’s hard. So I got 2 iphones on the 18th few days ago. I downloaded a game I been playing and all I get is buffering and lagging. Brought the phone in and the lady said I need to boost my data speed for another 20$! I’m unlimited already and I only used not even 4gigs. Everything else works fine. The game I play is clash of clans. I’m also with T-Mobile. Works great on T-Mobile. So I’m thinking I made the WRONG CHOICE. I don’t know. Just aggravating it buffers so much.. any help would be great but the lady tried all kind of stuff. I also been reading online that I’m not the only person having this issue!!

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1 month ago
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diep.stevenPaparazzi
asked in General Account / Profile

UNAUTHORIZED PORT SCAM

UNAUTHORIZED PORT, 3 out of 4 of my phone lines. This was done on 08/21/23 with no resolution. I have called customer service twice a day for the past 19 days now with no resolution. Customer service representatives are clearly outsourced and are being used as a gatekeep from their "back office" team. Back office team has not reached out or provided ANY updates on the situation. I have also just received no ounce of hope or resolution/reassurance from their support team here on Facebook. FCC and FTC submissions have been made. This is by far the worst experience I have ever had with any company. I cannot believe this has been happening on such a large scale. Does anyone have any advice if this has happened to you? I am at a complete loss, I desperately want to keep the same phone numbers, we have had them for over a decade.

5
M
1 month ago
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Burnsracing8511Extra
posted in General Account / Profile

help me

All phones on my account lost service and account information was changed to a person named Lisa Parker. Because phone was hacked they got other info off my phone and used my PayPal account to make purchases that I am working on to have that revoked. I had to get a new account and all new numbers. How do I go about getting this fixed

1
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1 month ago
sparkieJamez
sparkieJamezExtra
asked in General Account / Profile

find all my old devices and phone numbers

I want to see all my old listed devices and phone numbers on the cricket wireless 

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1 month ago
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lordieRising Star
asked in General Account / Profile

what other streaming app is there besides hbo max

i dont like hbo max ,was wondering what other streaming app can i use ?  

5
L
1 month ago

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