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3G shutdown and 4G phones.

  • 27 January 2022
  • 3 replies
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Two of my family members have Cricket service, and just recently they both got their service cut off due to that 3G shut down. 

They both have fairly new smartphones, and both of the phones support 4G network. 
What do they need to do to enable the service again? 

Their phones were not purchased at Cricket. 
Are they going to have to purchase new phones?

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Best answer by jdor_Cricket 8 February 2022, 18:27

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Hi @TEP 

Thanks for posting. To activate or continue using a device on the Cricket network, they will need an HD Voice-capable smartphone that is compatible with the Cricket HD Voice network. This includes HD Voice-capable devices from Cricket, and select BYOD (bring your own devices). Not all 4G LTE phones brought to Cricket will work on Cricket’s HD Voice network, unfortunately. Please know that they may be eligible for special offers if they choose to upgrade devices. They can dial 611 from their phones, or visit a Cricket Wireless store for assistance. For more information, you can check out the link provided:

3G Network Shutdown

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Suggest looking at Mint Mobile--Cricket tried to pull the same ‘we will shut down your phone’ cash grab with me also, and rather than purchasing a ‘required’ new phone from them for $$$ (i.e. falling for slimy cash grab) I took my perfectly functional phone to a different carrier.  Wonder of wonders, despite Cricket’s claims all of the 4G/LTE functionality works when  you’ve got a carrier that’s actually interested in customer service.

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Suggest looking at Mint Mobile--Cricket tried to pull the same ‘we will shut down your phone’ cash grab with me also, and rather than purchasing a ‘required’ new phone from them for $$$ (i.e. falling for slimy cash grab) I took my perfectly functional phone to a different carrier.  Wonder of wonders, despite Cricket’s claims all of the 4G/LTE functionality works when  you’ve got a carrier that’s actually interested in customer service.

Definitelt will look into it. Thank you!

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