Question

absolutely disgusted

  • 21 February 2021
  • 3 replies
  • 97 views

I was a long time att customer and switched when a cheaper plan came to town that happened to be related to att. I should have known it wasn't going to go well. Yesterday as I'm working away my Motorola G 7 started to act strange. First no texting then no internet and so on till I don't have anything usable on my phone. A phone I paid $200 for 5 months ago.  Do I called cricket today because they don't have customer service past 7 or some stupid thing. Anyway I get someone I could barely understand and she explains my phone has been phazed out. It is basically a dinosaur. No service will be available either my phone. I was shocked and asked how long did cricket know that the phone I bought would be placed out? He explained that updates and the 3g network had been planned on discontinuing for over a year that he knew of. I asked why they sold me a phone they knew would be useless in 6 months. They said because its a popular phone. I can not believe this! And no they will not give me a new phone to replace my discontinued one.  To make matters worse no discount either! I couldn't believe this shit!! So I called back and heard the same thing from you some other person I could barely understand.  The web site is still selling this phone!! Am I missing something? Who in the hell do I get ahold of to fix this? I'm in shock that a company in these times can and do sell you outdated products and then blame you for not seeing into the future! Cricket is the most misspelling company I have ever dealt with! Seriously wtf!


3 replies

Userlevel 3

@heathero 

We are sorry to see this.  The devices are still going to work as long as no account changes are made, until February 2022.

No they are not! Not in our area! Get all the facts first before another lie comes out of your face or finger in this case 

This is a lie. I just purchased my phone Nov. 20th 2020. My phone acting up not able to receive calls but can make them. Other issues also. I called many times until they shut my phone off when I always pay on time. Just a click of the button they said. They are phasing out which I wasn't told this before I purchased two expensive phones. Also they said no matter what they will be good until Feb. 2022. That is a lie also. This sounds like a class action lawsuit again for them. I'm also going further with this because also no help or will they help with expenses for getting a new phone. Pay,pay,pay. This is a scam and during these times shouldn't be allowed either way. 

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