ACP Free Phone cricket debut Stuck in bootup loop

  • 19 November 2022
  • 4 replies


my free phone the cricket debut which i received for the acp program did a update and now will just power on and off showing the powered by android screen. I tried getting into the reboot/ safeboot and once i have that menu show it just restarts into the boot loop without allowing a selection to be made. went into a store like i was told i could when i signed up for it at a local event, they didnt even here out our issue and said they dont help with acp phones and that i needed to cancel and reapply to get a new phone because they dont fix them. 


Best answer by CD_Cricket 20 November 2022, 02:39

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Hello @LM01908, we are sorry to hear this. If you still need assistance, send a PM @CricketSupport with the phone number, name on the account, and details of the issue.


i cant turn on my cricket debut flip im pressing all buttons with no success. ive gotten it activated and have a phone # charged the battery. which buttons do i push to start it up? it only has 2 and neither have started it


I'm trying to get ACP my name is Cassandra pitre my number is 985-498-0412  I get food stamps and SSI 


I had the same problem with mine, and ended up having to factory reset the phone to get it to work. I'm pretty sure the dubut phones are refurbished, but not 100% certain.