activation on upgrade

  • 9 February 2023
  • 3 replies


Can not seem to get upgrade to activate keeps saying system is down oops! Very frustrating to be paying for something you can't use been trying for hours to get done!!


Best answer by Marlena_Cricket 9 February 2023, 03:34

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Badge +1

Im not able to even purchase a phone in store or online today due to the same issue…….ridiculous. Went to my local cricket to get an upgrade to the IPHONE 11 and was told the system was down and she wasn't able to do anything. Sure enough I get home and its still down… we are 2 hours later and low and behold still down. 

Userlevel 3
Badge +5

Hi @Denise2264 and welcome to the Community Forum! We’re sorry to hear you’re experiencing issues activating your new phone. We’d be happy to assist you via DM. Please send us a PM to @CricketSupport and include your wireless number, the IMEI number of your new phone, and your SIM card number. 


i am also experiencing this. it is frustrating as hell