Anyone else have an LTE HD Voice Phone get line Suspended?

They told us they would only un suspended them for a couple of days for us to get a new phone.... 

I had my phone unsuspended the first time and it worked until I rebooted it that night and when it registered with the network on power up, it went suspended again.  I understand some phones will not work when the change happens and they need to communicate that clearly, but why are they interrupting service now on up to date accounts and forcing people to buy new phones immediately, especially since they can't determine if the phone is actually compatible, only if it's on their list?!?  I have phones sitting around, but that's not the case for most people and many people are struggling with finances now.  

Can you specify the LTE bands required and if the HD Voice requirement is only VOLTE on those bands? 

My current device that is being suspended is LTE and VOLTE on active cricket bands with my other SIM (dual sim phone) on AT&T which is the same network with no issues and operating on LTE.  It's my understanding that cricket operates on the LTE bands listed below.

B2 (1900 PCS)

B4 (1700/2100 AWS 1)

B17 (700 bc)

B30 (2300 WCS)

Here's my device network specs:

Here's my phone on VOLTE:

In have 5 international phones, including a Xiaomi Note 9 Pro and Xiaomi Mix 2S.  So far, my Mix 2S was being suspended, but the Note 9 Pro is not being suspended.  I have a newer Huawei that's suspended, but an older one that is not being suspended, and another that I'm afraid to power up and find out.  All use cricket LTE bands and the ones that are being suspended have VoLTE or "HD Voice."

Good luck my friend.

This is ridiculous. Before you bought a phone, you don’t know the IMEI.

And in this COVID-19 season, people paid more than 500$ buy a new smart phone with all LTE band work with AT&T NW.

Then you said it dose not compatible with you network.

And I cannot go back to my old phone, since it is not compatible one as you said.

But it just worked fine before I switch my phone.

Why cricket dose such thing to its customers???

I am having the same issues. Every time I call they just run me around in circles. I’m not getting any help from them, and will move if this persists.

I just got 4 free phones and 4 lines unlimited on Metro for $100 a month.  I did have to pay for the sales tax and the first month up front.  They also had to add insurance, but the sales guy at the store let me know I could cancel online and now it shows a credit for the first month that I did pay at the store.  To get 4 free phones (oneplus nord 10s on 5g & 100s) I ported 2 numbers and then 2 new lines.  No time obligation for the phones, but they won't unlock them for other networks for 180 days.  You can't just move around SIM cards as easy on Metro.  Unfortunately, their customer service is also ran by 3rd party as well, but they're more polite. 

I also ordered 2 - 7 days trial SIMs for Mint mobile from Amazon for 99¢ each on sale and activated 1 to test it out and it works really well.  Mint can be really cheap if you pay for multiple months at a time.  You can move around SIMs on Mint whenever you want.  I'm activating a 4gb plan for my grandpa that uses no data to save a little on that line. 

Both services are T-Mobile network, so service quality is subject to you area as with any provider.  Both also recognize international phones and have a superior compatibility tool. 

Anyone else find a good alternative?

Got SMS from Cricket today.

Cricket Free Msg: Recently, your service was  suspended in error.We have applied a $10 credit to your account for the inconvenience.We value you as a Cricket customer and apologize for the error.

Hope Cricket dose not suspend me again.

Good luck.  I hope it goes better for you than it has for most of us.

Yes. I bought Oneplus 7T.

Cricket suspended my account on a data only device today saying that it was not supported. I have a cheap netgear hotspot and a nicer netgear router that supports all the bands below. Since Cricket didn’t certify any routers, I apparently have to use an inferior hotspot if I want to continue to use Cricket. When I called about the suspension, I was first told they couldn’t eve locate my account and was told I’d be transferred to a supervisor. That transfer didn’t happen. I called back and received the explanation above. I was then “put on hold” which is Cricket code for hung up on. This is the first issue I’ve had with Cricket, but it is a fairly big one. They should not be suspending accounts claiming the devices won’t work without any notifications. This is ridiculous. 

Would someone from Cricket please tell me what Band my device needs that I don’t have? They are listed below and include all the ones from my cheaper netgear hotspot that “is compatible”. 

• LTE Support : Built in 4G LTE Modem. LTE Category 18, capable of up to 1.2 Gbps. 4G LTE Band (LTE FDD): B2,4,5,7,12,13,14,17,25,26,29,30,66,71. 4G Band (LTE-TDD): B41. 3G Band: B1,4,5

I have been extremely frustrated with this entire process!  I had 2 Xiaomi phones on Cricket for nearly 2 years with absolutely zero issues! I had a Mi A3 and a Mi 9.  The A3 was my sons phone which he broke, so I was going to buy myself a new Xiaomi phone a Mi 10t 5g and give him my Mi 9. 

What is my biggest issue with all of this is that I called Cricket last week and explained that I was planning to purchase a Mi 10 and specifically asked if that phone was compatible.  Of course they could not answer my question because I did not have the IMEI number… which who does have that before you purchase a phone!? They could not tell me if the Mi 10 was blacklisted or not… the customer service simply told me if it is a GSM phone it should work with no issues. I also knew that I had 2 Xiaomi phones currently working perfectly on Cricket so I took the leap and purchased the Mi 10t 5g phone.  

I got my Mi 10t 5g phone all setup with my sim card installed with no issues!  I even went into settings and activated VOLTE and the phone was getting great 4g LTE coverage.  After about 1 hour of using the phone I got the notification that my phone was deactivated and not compatible.  In the meantime, I also setup my Mi 9 for my son and the very same thing happened to him. Not compatible…  Although this phone had been registered on the Cricket network for nearly 2 years!! 

I was furious! Furious because I called to ask if I was making the “right” purchasing decision.  

So I began to put my IMEI number into other network websites to see if my phones were compatible and YES! Mint Mobile said yes…  Hello Mobile said yes!  But Cricket says NO! So now I have a $5 - 7 day “test” card coming from Mint Mobile to test coverage in my Xiaomi phones! Oh by the way, they even have 5g coverage that will work with my new Mi 10t 5g phone! 

Thank you Cricket for pushing me away and giving me wrong advice!