The screen on my phone was cracked but I was still working perfectly then one day the screen just went black and I don't know what I should do
Did you Purchase the warranty?
To be Honest with you, a replacement screen would cost more than the phone did. The Black Friday Price was $79.99, (stylo5) a Screen Replacement at a Keiosk for my XS was $125, and I shopped around for the best price. You are going to have a hard time proving it was cracked when you got it.
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