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BYOD Motorola One 5G Ace signal issues

  • 7 October 2022
  • 3 replies
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I'm having signal issues with my phone now for the last 2 days. The phone will lose service randomly and I will only be able to make emergency calls and can send emails over wifi. I can't text or call and can't receive any return. I have tried power cycling phone, taking the sim card out and putting it back in and turning phone back on. Have even tried changing the access point with no luck. What else can I try to get service? My billing cycle doesn't end until the 19th so I know it's not that.

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Best answer by NichelleB 8 October 2022, 01:03

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Userlevel 2
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Hi @NichelleB  we thank you for reaching out to Cricket Community Forum! We are sorry to hear you are experiencing service issues. May you ensure your APN settings are as below. May you also ensure your device is operating on the latest software available. 

  • Name: Internet
  • APN: Endo
  • MMSC: http://mmsc.aiowireless.net
  • MMS Proxy: proxy.aiowireless.net
  • Multimedia Message Port: 80
  • MCC: 310
  • MNC: 150
  • APN type: default,mms,fota,hipri,supl
  • APN protocol: IPv4
  • APN roaming protocol: IPv4
  • Turn APN on/off: ON
Badge +1

Hi thanks for responding to my issue. I've already been in touch with customer service and had to get a new SIM card for my phone. My old Sim card was a generation 1. So everything is working good now 😊

Userlevel 2
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Awesome, @NichelleB! Thanks for updating us.🤗

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