Can't reset voicemail passcode

  • 20 May 2021
  • 1 reply

I have 4 lines and I need to reset the voicemail passcode for one of them. When I go to account settings and click the reset passcode link for that phone number, the text is sent to one of the other lines on my account (always the same one). 

Does anyone know how to fix this?

1 reply

Userlevel 2


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It sounds like your mobile number may be listed wrong in your voicemail box. We recommend reaching out to our support team on Facebook ( or Twitter (@cricketsupport) with the details of your issue.