• 19 February 2023
  • 3 replies

Badge +1

Why does my phone keep saying that the charger is not the right one for the phone. It's the one that came with it.



Best answer by Marlena_Cricket 28 February 2023, 02:50

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3 replies

Userlevel 4
Badge +5

Hello @GERRICLE. What is the make/model of your device that you are having this issue with? Also, how long have you owned the device? 

Badge +1

I just got the phone. Friday to be exact. And the charger was in the box with the phone. The phone is a TLC, the one I occasionally when I signed up for the phone.

Userlevel 3
Badge +5

Hi @GERRICLE, unfortunately you’re outside of the 7-day Return/Exchange window at this point. Feel free to send us a PM to @CricketSupport if you still need assistance. We’re here to help. Be sure to include your name, wireless number, and complete address in your message. Thank you for choosing the #CricketNation!