Concerning LG K92 phone

  • 16 November 2020
  • 2 replies

I bought a new phone the LGK92 on Nov 14 2020. It keeps shutting off and it will stay off and wont turn back on. I have only had it for a couple days. I went into the store in Spanish Fork UT and they don't want to do anything to help me exchange the phone or return it. This is not ok I will never buy anything from cricket ever again.

Best answer by do3908 17 November 2020, 01:00

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Thank you for reaching out.  The store must return or exchange the device as loing as you are within your 7 day window.  please reach out to our support team on Facebook ( or twitter (@cricketsupport) with the details of your issue.



I had the same thing happen to mine.  It shut off within 3 days and would not come back on.  I was able to exchange it for another one, but after about 2 months, it’s shutting off randomly and will only reboot if it is plugged in, even if it is fully charged.  I think this model is defective.