I've been a customer of Cricket for quite some time. When I bought the 189.99 Dream, I also took out the insurance on it. The whole time period until now I had no problem until I broke the screen, so I called Asurion. I was informed that they are no longer replacing Dream screens which would be $29, and instead did a comparison with another phone for $75. What did I pay insurance for? I don't know what to do yet, but the insurance company also said they could give me bk my money I paid for it, which was $189.99 but get this. The $75 for the "comparable" phone would be deducted from the amount, which would leave me with $133.
Before I called them, I went to the Cricket store and the man working proceeded to inform me that a company wide email had gone out saying remove the showroom Dream and do not sell anymore at all because of defects and complaints. I told this to the insurance woman I spoke to and she was quiet for a long while when I told her I knew why they wouldn't replace the screen....so who is sweeping info under the rug: Cricket or Asurion? I'd love to hear an explanation about this.
Best answer by jdor_Cricket
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