I have a Cricket Dream 5G that I had to purchase last November. I needed more memory so I installed a new Gigastone Micro SD Card 32GB. It is a UHS-U1 A1 Class 10, up to 90MB/s card - whatever that means. The SD Card was never used in any other device. I formatted the card in the phone and set it for only storage in the phone. I did not use the option to use the SD Card in both the phone and a computer.
Within days, I started to get errors. The phone would randomly reboot. When the phone completed the reboot process, there would always be a message that the SD Card was missing or that the SD Card was corrupted.
I reseated that card multiple times. I reformatted that card multiple times. The phone continued to randomly reboot.
I took out that SD Card and put in a second SD Card. The second card was the same specifications as the first. It was also new and had never been used in any other device. Once again, I formatted the SD Card in the phone and set it for only storage in the phone.
Once again, within days, I started to get the same errors. The phone would randomly reboot. When the phone completed the reboot process, there would always be a message that the SD Card was missing or that the SD Card was corrupted.
Once again, I reseated that card multiple times. I reformatted that card multiple times. The phone continued to randomly reboot.
I took out that SD Card and put in a third SD Card. The third card was the same specifications as the first two SD Cards. It was also new and had never been used in any other device. Once again, I formatted the SD Card in the phone and set it for only storage in the phone.
Once again, within days, I started to get the same errors. The phone would randomly reboot. When the phone completed the reboot process, there would always be a message that the SD Card was missing or that the SD Card was corrupted.
Once again, I reseated that card multiple times. I reformatted that card multiple times. The phone continued to randomly reboot.
I asked for a replacement phone. Cricket sent a different Dream 5G. I bought yet another new SD Card. This time, I bought a SanDisk 256GB Extreme Micro SDXC UHS-1 Memory Card. It was also new and had never been used in any other device. Once again, I formatted the SD Card in the phone and set it for only storage in the phone.
Once again, within days, I have already started to get the same errors. The phone randomly reboots. When the phone has completed the reboot process, there is a message that says the SD Card is missing.
How do I fix this issue? Is there a specific brand or specific requirements for the SD Card?
If not, how do I return this phone so that I can get a phone that works. There is no one that you can talk with at the Cricket Support. If you call the Cricket Support phone line, you only get responses from an AI chatbot. If you try the Cricket Chat, all you get is the same AI chatbot.
Thanks.
