So to start off i had cricket and my phone for the 6 month time period and also met the other requirements to get the unlock code, so i could switch carriers, and i went through the process and all seemed good to go but when i switched over to the new Carrier I had signal/data issues where I would have no service or data, but it would periodically work just fine(good signal and all) just thought is was on their end and after taking with thier customer support they never where able to help me out with the issues but never mentioned anything about my phone being locked or unlocked so i switched carriers again, still having the same issues but this time they tell me my new Carrier tells me my phone is locked, so I'm I try and sign back into my old cricket account and I can't, I have he correct sign in information but can't login to try an unlock my phone again, so I've just been pretty much wasting time and money service I can't use because as it turns out my phone was never really unlocked, so how would i go abkut getting unlocked now?
Best answer by Marlena_CricketView original
Just sent my info in a private message
@Xm499, we’re sorry to hear this happened to you. Thanks for reaching out to us on the Community Forum. We’d be happy to verify that your phone meets our unlock requirements. If it does, we can unlock it for you today. Please send us a private message to @CricketSupport and include the name on your account, your wireless number, and the IMEI number of your phone.