Customer Service

  • 27 September 2018
  • 1 reply

I bought a new pop socket for my phone today for $10 and the young man working there put it on for me at my request, he was nice and so was the young lady that was there. But when I got home about an hour later, the pop socket pulled right off the phone. I called the store and told them about it not sticking and that I wanted a refund so I can go buy a different brand or type somewhere else so I can get one that stays stuck on the phone. But I was denied a refund and denied a replacement for it too! I'm extremely dissatisfied with that kind of treatment after being a faithful customer for the last 9 months and paying for something that doesn't work is very upsetting. It was the store in Reseda CA at the intersection of Saticoy and Tampa. I need this corrected or I will have to take my business elsewhere and that would be very disappointing to me. Thank you.

1 reply

Userlevel 4
Badge +5

Hey there! Welcome to the Cricket community forum and thank you for your post. We would like to look into this issue further for you. Please reach out to our support team on Facebook ( or Twitter (@CricketSupport) with the details of your issue. We are more than happy to assist!