debut ACP phone screen frozen

  • 22 May 2023
  • 1 reply


Vhristina Trottier


Cricket Debut Phone 

ACP Program

My phone is acting funny it turns on and I can log in but as soon as I try to make a phone call it'll only it'll only stay stuck on my recent calls page I can't dial out I can't search a number through contacts it won't even let me press the green button to make a phone call it just stays stuck Frozen same with text messaging I can only see you the messages that the screen can see right in front of me I can't click on them to read them nothing it lets me look at other stuff but I can't do anything other than click on the app and it stays stuck on that page I can't do anything with the phone other than that but it turns on and off just fine it lets me scroll on the homepage app drawer just fine but anything after that nothing I don't know what to do and what the warranty is on this how do I go about finding out what I need to do to fix this problem


Best answer by Marlena_Cricket 23 May 2023, 01:14

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1 reply

Userlevel 3
Badge +5

Hi @ChristinaLynnMontana and welcome to the Community Forum. We’ve edited your post because it contained personal information. Your phone is covered under our 2 Year Worry-Free Warranty, and it is still within the warranty window. To make a warranty claim visit and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable. Feel free to send our team, @CricketSupport, a private message if you need additional assistance. We’re here to help!