I posted the other day about my girlfriends dream 5G which she has had for close to 2 months that has worked amazingly well, until the other day. Cricket came on here and marked the issue as resolved which it has not been resolved. We have PAID OUT MY POCKET for a new sim card when we were told that was the solution that we needed to do, Why I had to pay 10 bucks and some change for that, is beyond me. The problem we are having is the data connection will drop out every 5 mins or so and will not come back on unless you either turn the phone on and off, reset network settings, or airplane mode on and off and every time it comes back, the best we have got is 15 mins out of it. I have called the overseas tech support they use and have to go through the same damn troubleshooting steps every damn time only for them to think they got it fixed when it is still acting up soon as the call is over, I was told to submit a warranty claim on it which I followed the link in my last post and when I enter the phone number and IEMI it says its a invalid combination. I have spent close to 3 hours on the phone with cricket trying to figure it out and I have not had the time to sit around and go through basic troubleshooting when it is clearly not that.
The last tech supposedly made a case for it and they tried to call MY phone and not the other number we listed and since I work nights, I missed both calls and now I have a text saying case is closed and for further assistance to call back, I do not have the time to keep staying on hold for hours trying to get this resolved not to mention that I have paid for solutions that they wanted us to try on their faulty equipment!! the only reason she has a working phone at the moment is we have took my old S10+ from when I was on ATT and switched to Cricket put the card in and have no issues. I know since we technically have service a service credit is probably shot but I Shure as hell would like to be reimbursed the 10.98 I was charged for a sim card.
I read horror stories on here about the customer service and feel my luck with cricket has run out, Up until now, I was actually recommending cricket to other people, now I feel stupid for even suggesting that to be honest as I now see how dealing with this company if you have a problem is. Its clear that we have a lemon phone now and we would like to get something else if at all possible in place of it and I feel that I should get some kind of credit for the issues we are having, not holding my breath on either one
Best answer by Marlena_Cricket
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