Dream 5G data issues

  • 6 April 2022
  • 2 replies

Badge +1

My girlfriend recently upgraded her phone to the dream 5g and it has been working great for the last month plus, now couple days ago all of a sudden her data won't connect. We have restarted the phone, tuned data off and on, reset all the data settings, called customer support and ran through thier troubleshooting steps and the best we can get is for it to work for a couple minutes and go right back to nothing, on the $60 max unlimited plan and just started our billing cycle. Customer support said take it in to a store, when we called the local store only thing they could do is swap the Sim card which we plan on doing my next day off, im thinking this may be a shot in the dark but is this an issue anyone else has had? And if so how was it fixed. My Samsung A52 5g works just fine right next to it, same plan as hers. Trying to avoid a full on hard reset of th3 phone..


Best answer by CD_Cricket 6 April 2022, 18:27

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2 replies

Badge +4

Hi there. We’re sorry to hear you're experiencing issues with your new device. We do offer a 1-Year Manufacturer Warranty on all of our new devices. To make a warranty claim visit the link below and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

Badge +1

Excuse me I'm not sure who marked this as solved but it wasn't me, phone still having issues and im confused, she was told to bring it to local store and now you are saying contact the warranty? We will be going to cricket in town in the morning to see what they say but meanwhile I guess she will have my hotspot to do what she has to